Would you let someone into your computer?

I recently bought an Aeris A300 CS Dive Computer. At the time I got it they had another version 1.1.0 that did not work, this one does not work for Mac computers either. After upgrading, downloading driver, connecting, pairing etc. in Two MacBook Pro computer running differentent OS, I contacted support and they answer that trough some app from wich you send your password to them, they get into your personal computers to find out what is going on.
Contacted Aeris, told them about the problem...
No answer. Welcome to the midle of nowhere!!!

itricun about DiverLog Lite